Privacy Policy
At Vamos Tuk Tuk Alicante, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number (including WhatsApp number if provided)
- Booking details (date, time, selected tour)
- Number of passengers
- Special requests (e.g. baby seat, custom route)
- Payment confirmation details
- We only collect the information necessary to provide and manage your booking.
We only collect the information necessary to provide and manage your booking.
How We Use Your Information
We only collect the information necessary to provide and manage your booking.
- Process and confirm your bookings
- Provide customer support
- Communicate important information about your tour
- Manage pick-up and drop-off arrangements
- Improve our services and customer experience
- Comply with legal and administrative obligations
Data Sharing
We do not sell, rent, or trade your personal data.
Your information may only be shared in the following cases :
- With payment providers to process secure transactions
- With our team members to manage your booking
- If required by law or legal authorities
Payment Security
All payments are processed through secure payment systems.
We do not store full credit card details on our servers.
On-site payments (card or cash) are handled securely by our staff.
Cookies and Website Data
Our website may use cookies to:
- Improve website performance
- Understand visitor behavior
- Enhance user experience
You can disable cookies in your browser settings at any time.
Data Storage and Protection
We take appropriate technical and organizational measures to protect your data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
Access to personal data is limited to authorized personnel only.
Your Rights
Depending on applicable data protection laws, you have the right to:
- Access your personal data
- Request correction of incorrect data
- Request deletion of your data
- Withdraw consent at any time
- Request limitation of data processing
To exercise your rights, you can contact us at any time.
Data Retention
We retain your personal data only for as long as necessary to:
- Complete your booking
- Comply with legal obligations
- Resolve disputes or customer service requests
Third-Party Services
Our website may use third-party services such as:
- Payment processors
- Booking tools
- Analytics tools
These providers have their own privacy policies, which we encourage you to review.
Children’s Privacy
Our services are family-friendly. However, we do not knowingly collect personal data directly from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or your personal data, you can contact us:
- Email: contact@vamostuktuk.com
- WhatsApp: +34 618 24 44 87